Lead validation • POPIA consent • No emergency service

How the security callback works

This site is designed to turn a vague security enquiry into a usable, consented callback request for a new homeowner or mover.

New-home focused
Alarm reset advice
Pretoria + Centurion
POPIA consent

Independent callback/referral site. Not an emergency service. Not an official Fidelity ADT website.

Request a moving-in security callback

For new homeowners and movers: include your suburb, move-in date, existing alarm status and whether pets will be inside. This is not an emergency service.

Step 1: you submit useful details

The form asks for address, suburb, mobile, email, property type, existing alarm, timeframe, service need and notes. For new homeowners, the best notes include move-in date, alarm brand, pets and whether it is a house, townhouse or estate unit.

Step 2: the lead is scored

The lead collector checks whether the mobile looks valid, whether the address/suburb is in a target Gauteng area, whether there is an existing alarm or monitoring need, and whether the timeframe is urgent.

Step 3: callback/referral follow-up

A suitable security consultant/provider may contact you about alarm monitoring, armed response, alarm reset, installation or related services. This is not an emergency dispatch line and not an official ADT, Monitor Net or Copwatch website.

Why address and pets matter

Provider guidance shows response depends on exact-area coverage, control-room dispatch, officer access, dogs, walls, alarm condition and false-alarm risk. That is why a real address and practical move-in details are more useful than “price please”.

Privacy and consent

Your details should only be used for callback/referral handling and outcome tracking where consent was provided. Do not use this form if you need emergency help now.

Frequently asked questions

Is this an official ADT site?

No. It is an independent local callback/referral website.

Why do you need my address?

Armed response and monitoring are exact-area services. Address/suburb helps validate whether the provider can assist.

Will I get a guaranteed quote?

No. A provider/consultant must confirm coverage, equipment, current pricing and terms.

What makes a good lead?

Move-in date, property type, existing alarm status, pets, suburb, full address and service needed.

Is this for emergencies?

No. For emergencies, contact SAPS, medical emergency services or your current armed-response provider.